New realtor review on Facebook

Last Friday, a realtor left this review on our Facebook page - "As a realtor I get to meet a lot of inspectors. This week had an inspection with Complete Home Inspection, got to meet Miki for the first time. I was very impressed with attention to detail, knowledge base and friendly personality. Highly recommend!" Thank you so much. That means a lot.

Whole house inspections, condo inspections, radon testing, mold testing, and more, we do it all for you. Call or E-mail today to schedule your Complete Home Inspection, 913-268-0222, www.completehomeinspectionkc.com.

Always good to hear

A client this week said, "I'm so glad my Realtor gave me your contact info. I can see why she is so impressed with you. You were so thorough and knowledgeable and friendly. We really appreciate all you did and will definitely refer you to all of our friends who may be buying a house." Thank you. That's always wonderful to hear.

Whole house inspections, condo inspections, radon testing, mold testing, and more, we do it all for you. Call or E-mail today to schedule your Complete Home Inspection, 913-268-0222, www.completehomeinspectionkc.com. 

Wow, thank you so much

The last several weeks' pent-up home-buying demand is starting to turn into Kansas City home inspections now. This week, one realtor had four separate houses for me to inspect. Afterward, she commented, "You are the best. My clients always feel encouraged after your inspections. You set the pace with your informative, non-alarmist inspections and reports which help me keep emotions 'in check' while working through repair negotiations."

Then, in her regular E-mail blast to her contact list, she added, "Are you looking for a trustworthy inspector?? Miki Mertz at Complete Home Inspection is your gal! Give her a call at 913-268-0222 and tell her I sent you. You can also click Here to read her Home Inspection FAQ."

Thank you so much for your trust and for your kind words. They both mean a lot.

As she went on to point out in a video message to her contacts, now is a great time for a home inspection. Whole house inspections, condo inspections, radon testing, mold testing, and more, we do it all for you. Call or E-mail today to schedule your Complete Home Inspection, 913-268-0222, www.completehomeinspectionkc.com.

Home Inspection Reports

Recently, I was honored to be one of six home inspectors across the country to be included in an article published by a company called Inspector Pro. The article about home inspection report writing, written for my fellow inspectors, gave me a chance to share thoughts on what makes for an effective home inspection report. Your inspection report is something I take very seriously as it gives you a summary of recommended repairs, details the condition of the property at the time of the home inspection, and includes photos of key features. Customized to your house, your E-mailed report is organized, easy-to-read, and “complete”. It’s important that your report's photos and text work together to explain the condition of your house at the time of the inspection.

Here are some of my comments featured in the Inspector Pro article, designed to help train other home inspectors, arranged here by topic.  

When the report is written - “‘[By writing reports offsite,] I don’t have anybody looking over me while I’m typing, rushing me, which can result in sloppy sentence structure, making mistakes, and leaving things out,’ said Miki Mertz of Complete Home Inspection in Kansas. According to Mertz, it’s easy to make mistakes by trying to write the report too quickly and by not checking your own work. For example, you may check the wrong box on your report writing template and say that a property has gas logs in the fireplace when, in reality, the house doesn’t have gas.”

The inspector needs to be knowledgeable – “According to Mertz, a good understanding of property systems and components will make you more equipped to provide your clients with thorough inspections. While it’s sometimes necessary to refer clients to specialists, Mertz argues that some home inspectors will make unnecessary referrals due to a lack of knowledge or expertise. ‘There’s a difference between saying, ‘This is broken. I recommend an expert fix it,’ and ‘I don’t know what I’m looking at. Go have somebody else look at it,'” Mertz said.

The report needs to be understandable - “‘Use simple language. Use short sentences,’ Mertz said. ‘Big words shouldn’t be used just to impress people, because if your customer doesn’t know what you’re talking about because you used some techno jargon, then you haven’t communicated.’”

The importance of photos – “Mertz, too, takes representative photos of the property to depict a broad overview of components and systems. According to Mertz, representative photos serve to round out the report and document overall conditions on inspection day. Moreover, Mertz recommends taking photos at various phases of the inspection to illustrate what she inspected.

These article excerpts give you an idea of the care your inspection report will receive when it’s written – attention to detail, thoroughness that doesn’t get bogged down in wordiness, and a format that’s easy to read and understand.

Whole house inspections, condo inspections, radon testing, mold testing, and more, we do it all for you. Call or E-mail today to schedule your Complete Home Inspection, 913-268-0222, www.completehomeinspectionkc.com.

Another Five-Star Rating

A client left a five-star rating and comment on Facebook, "Very Professional, very knowledgeable, explained everything in detail and very customer oriented! Very satisfied with service!" Thank you for your kind words.

Whole house inspections, condo inspections, radon testing, mold testing, and more, we do it all for you. Call or E-mail today to schedule your Complete Home Inspection, 913-268-0222, www.completehomeinspectionkc.com.

Good to hear

A client from a few years ago called and said that his daughter and son-in-law were buying a house and, “I can’t think of anyone I would rather have inspect it than you.” That’s nice to hear. When previous clients and real estate agents trust me to inspect houses for their family members, it means a lot.

Whole house inspections, condo inspections, radon testing, mold testing, and more, we do it all for you. Call today to schedule your Complete Home Inspection, 913-268-0222, www.completehomeinspectionkc.com.

Fun comment

My client lives in Florida and is buying a property here in Kansas City. In response to her E-mailed inspection report, she wrote, "Wow!!!!!!!!!!!!!!What a great inspection, wish they were that good here in Florida!!! Thank you so much !!!!" That's always good to hear.

Whole house inspections, condo inspections, radon testing, mold testing, and more, we do it all for you. Call or E-mail today to schedule your Complete Home Inspection, 913-268-0222, www.completehomeinspectionkc.com.